Enterprise Collaboration for Physical Security Teams

As physical security becomes inseparable from the broader technology ecosystem, physical security and IT become increasingly intertwined. Gone are the days when physical security systems, such as cameras, access control systems, and intercoms, were isolated from the IT infrastructure; now, they are integral parts of an organization’s network, cybersecurity, and compliance strategy. For organizations with extensive, dispersed networks – particularly in sensitive sectors like healthcare, data centers, and large-scale enterprises – seamless collaboration between IT and physical security is more critical than ever.

This growing interdependence demands enhanced enterprise collaboration to respond quickly to system issues and vulnerabilities, maximize operational efficiency, and protect vital assets. Recognizing this, SecuriThings has launched the SecuriThings Alerts Spoke in the ServiceNow Store – a tool that brings its advanced Smart Alerts functionality to ServiceNow, enabling physical security teams to proactively address and resolve device issues faster and more efficiently.

Why Enterprise Collaboration is Essential for Physical Security

As physical security systems have evolved into connected, data-driven technologies, so too have the complexities of managing them. Across various sectors, physical security now means more than just surveillance and control – it means ensuring uptime, managing device performance, and adhering to stringent compliance regulations. Given the volume and variety of physical security devices in modern enterprises, collaboration between physical security teams and IT has become a strategic imperative. Here’s why:

1. Root-Cause Analysis and Rapid Issue Remediation
   Physical security devices, like IP cameras or badge readers, are deeply integrated into the organization’s network infrastructure, making them vulnerable to issues caused by network fluctuations. A network switch failure, for instance, can take multiple cameras offline, potentially triggering dozens of alarms or tickets. Here, collaboration with the network team becomes crucial. To quickly identify the root cause and remediate such an issue, physical security teams need to provide IT teams with timely, detailed instructions about the nature of the problem, which devices are affected, and how, among other things. This information can help both sides understand whether the issue is isolated to the physical security device or rooted in network infrastructure, enabling faster response times and targeted remediation, thus reducing unnecessary maintenance dispatches and minimizing device downtime.
2. Addressing Cyber Vulnerabilities
   As cyber threats intensify, physical security devices have become targets for malicious actors seeking access to enterprise networks. IT teams are often equipped with advanced security protocols and tools for detecting vulnerabilities in enterprise software. In contrast, physical security teams need specialized tools to monitor and manage vulnerabilities within their device fleets. When physical security and IT work together, they can align on risk assessment and coordinate updates, making it easier to maintain compliance with industry and internal security standards and ensuring physical devices are not the weak link in the organization’s security posture.
3. Efficient Compliance Management
   From HIPAA in healthcare to SOC standards in corporate settings, compliance requirements mandate rigorous controls over security systems. However, without direct access to security devices and their status, IT cannot monitor compliance levels accurately across all devices. By working collaboratively with physical security, IT can streamline compliance by accessing detailed reports on device health, status, and security updates. This ensures the organization remains in regulatory alignment without manual, resource-intensive audits.
4. Optimizing Operational Efficiency through Enterprise Integration
   When physical security and IT coordinate efforts, they reduce duplication and improve efficiency, particularly in organizations with large-scale device fleets. Effective collaboration eliminates redundant workflows, enabling both teams to operate as a unified unit with shared goals for uptime, security, and compliance. The need for seamless communication between teams is particularly pressing as enterprises face rising numbers of networked devices that require prompt attention, consistent monitoring, and streamlined remediation processes.

Introducing the SecuriThings Alerts Spoke in ServiceNow

To address these challenges and foster deeper collaboration, SecuriThings is excited to announce the availability of the SecuriThings Alerts Spoke in the ServiceNow Store. This new integration makes it easy for physical security and IT teams to work in harmony by automatically generating tickets in ServiceNow from SecuriThings’ Smart Alerts, which provide detailed root-cause analysis for a variety of device issues. This integration enables physical security and IT professionals to stay on the same page with real-time, actionable insights into device performance, security vulnerabilities, and compliance requirements – all within a familiar IT service management platform.

How the SecuriThings Alerts Spoke Enhances Collaboration and Operational Efficiency

The SecuriThings Alerts Spoke empowers teams by facilitating enterprise-ready management of physical security devices through automated alerts, ticketing, and real-time collaboration:

1. Automated Ticket Generation for Faster Remediation
   SecuriThings’ Smart Alerts are designed to provide immediate, root-cause-focused notifications that prevent alert fatigue and ensure teams focus on the most critical issues. For instance, if a network switch failure disrupts multiple devices, rather than receiving dozens of individual alerts, the SecuriThings Alerts Spoke generates a single, detailed alert that not only identifies the failed switch but also lists all affected devices. This alert is automatically converted into a ServiceNow ticket, containing all necessary information for IT and physical security teams to collaborate quickly and effectively.
2. Seamless Information Flow Between Teams
   The integration with ServiceNow also streamlines communication between physical security and IT. By centralizing alert information in a single ServiceNow ticket, the SecuriThings Alerts Spoke ensures that both teams are updated in real-time and can share insights to resolve issues faster. No more duplicate updates, email chains, or manual handovers – the ticketing system keeps everyone aligned and informed.
3. Improved Device Uptime and Reduced Maintenance Costs
   Physical security teams can remotely troubleshoot and resolve many common device issues through SecuriThings, often eliminating the need for costly on-site visits. When these issues are integrated into ServiceNow workflows, both teams can view, assess, and address issues with greater efficiency, leading to improved uptime and a decrease in overall operational costs.
4. Enhanced Cybersecurity Compliance
   With built-in tracking of security measures such as password rotations, firmware updates, and vulnerability assessments, the SecuriThings Alerts Spoke keeps both IT and physical security teams informed of compliance status. Smart Alerts notify stakeholders when devices fall out of compliance or exhibit vulnerabilities, automatically triggering the steps necessary to maintain regulatory alignment.
5. Streamlined Asset Lifecycle Management
   Knowing when devices are nearing end of life is critical for financial planning and security maintenance. With real-time alerts and lifecycle insights from SecuriThings integrated directly into ServiceNow, IT and physical security teams can proactively manage device upgrades or replacements, maintaining network security and avoiding downtime.

SecuriThings + ServiceNow: Enabling Enterprise-Ready Physical Security

By bringing physical security alerts directly into ServiceNow, SecuriThings is closing the gap between physical security and IT teams, creating a unified approach to device health, uptime, cybersecurity, and compliance. This integration empowers both teams with the tools and data they need to address issues, maintain compliance, and minimize downtime proactively—all without the burden of manual oversight or repetitive workflows.

As physical security evolves to become a critical part of enterprise IT infrastructure, the need for seamless, efficient collaboration will only grow. The SecuriThings Alerts Spoke is here to enable that transformation, offering a powerful tool that keeps enterprise physical security systems resilient, compliant, and primed for the future.

For more information or to install the SecuriThings Alert Spoke, visit the ServiceNow marketplace or contact your Customer Success representative.