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The missing link for physical security GSOCs: The TSOC
by Roy Dagan, CEO & Co-Founder of SecuriThings
The GSOC—Global Security Operation Center—has been around for years. It is that cool room with tons of screens that helps you control your enterprise’s security posture. However, without a TSOC—a Technical Security Operation Center—I argue that your organization’s security posture is incomplete. Let me explain.
What is a GSOC?
The GSOC has long been a cornerstone of physical security in large enterprises. This centralized hub—with its walls of screens and operators at the helm—provides real-time monitoring and control over an organization’s security posture. It’s the nerve center for responding to physical threats and incidents. However, for many organizations, the GSOC lacks a critical piece: visibility into the technical health of the underlying technology.
Introducing the TSOC
The TSOC addresses this gap by focusing on the operational status of physical security devices. Are the cameras functioning? Are access control systems working as expected? If there’s a problem, what’s causing it? The TSOC ensures the backbone of the GSOC is operating effectively.
Why your GSOC needs a TSOC
- Monitoring capabilities and faster response
Your typical GSOC operator is laser-focused on physical security and investigations. They often don’t have the bandwidth or expertise to troubleshoot device malfunctions or address cybersecurity intersections. A TSOC enables real-time identification and resolution of technical issues. For example, if cameras go offline or access points malfunction, the TSOC can diagnose and escalate the problem swiftly, reducing downtime.
- Improved operational efficiency
Alert fatigue is a significant challenge in GSOCs, where operators deal with a constant flood of notifications. A TSOC can mitigate this by consolidating technical alerts. For instance, instead of overwhelming the GSOC with dozens of individual alerts when a network issue affects multiple devices, the TSOC can send a single, actionable notification with critical details for root cause analysis. This reduces white noise, speeds up problem resolution, and keeps GSOC operators focused on their core responsibilities.
- Increased job satisfaction and retention
High turnover rates among GSOC operators is a well-known challenge. The TSOC can help reduce burnout and increase job satisfaction. Armed with tools and insights into the status of physical security devices and capabilities like remote remediation, GSOC operators are empowered to address issues more effectively.
- Maximizing ROI on security investments
Technical malfunctions can lead to costly vulnerabilities, such as blind spots in surveillance coverage or unsecured access points. A TSOC helps organizations get the most out of their physical security investments by ensuring all devices function as intended. This operational assurance translates into tangible cost savings and enhanced security.
How to make it happen
Implementing a TSOC doesn’t have to break the bank. Organizations can tailor their TSOC setup to fit their needs and budget, whether it’s a dedicated team or an outsourced Managed Service Provider (MSP). The key is to ensure seamless integration with the GSOC, supported by clear communication protocols and defined responsibilities.
Reports from the field
We’ve seen these operational TSOCs in some of our larger customers, and we’re hearing they’re worth every penny. If your enterprise relies on a GSOC to protect its people, assets, and operations, it’s time to assess whether a TSOC makes operational and financial sense.
