The need for a solution designed for IoT
Connected devices are massively deployed enabling organizations (tech companies, airports, casinos, cities, high education, etc.) to enhance business and security operations. There are different teams which are dealing with these devices, who may be responsible for physical security devices (cameras, access control, intrusion detection, etc.), building management (HVAC, Elevators, etc.) or even more traditional IoT devices such as printers. In addition to the teams above, there are also third-party system integrators deploying devices and responsible for the initial setup.
While more and more of these devices are becoming-IP enabled and massively deployed in the field, they have become a management liability. And this trend is just growing.
This is not a matter of discovery – “IoT teams” can mostly say which devices are out there, as they are accountable for their deployment and ongoing management.
We have reached a point in time that “IoT teams” (or in some cases, IT teams) have no idea what is happening with these devices, once deployed in the field – are they secure? Are their firmware versions up-to-date? Are they within compliance of the organizational policy? Are they even working as expected?
All the above make it very different from standard IT operations in terms of the type of devices, the responsibility, the way they are deployed, their physical accessibility, the eco-system players, etc. However, the same IT tools are still being used for IoT Operations.
IoTOps: A new era for IoT Operational teams
IoTOps encompasses all operational teams that are accountable for the deployment of IoT devices, their availability and their cyber security. These teams are responsible for monitoring the device status, directing technicians, defining and implementing organizational policies, resolving operational issues, overseeing upgrades, and more.
We can categorize the capabilities required for IoTOps in 3 buckets:
- Cyber security
- Predictive maintenance
- Automated operations
These capabilities are critical for IoT-based organizations and for the IoT teams within these organizations.
Data is Key
IoTOps start with the collection of tremendous amounts of data from each and every managed device. This metadata is analyzed and translated into alerts which should be then prioritized, leveraging AI and Machine Learning capabilities.
Automation is Essential
The scale of IoT deployments prevents the ongoing operations from being performed manually and require IoTOps solutions to run multiple tasks such as password rotation and firmware upgrade, across these devices, in an automated manner.
A Centralized View
Now that IT is also becoming a key player in IoTOps, a unified view is required to get full visibility across all connected devices, and control both their cyber security and ongoing maintenance in one single pane of glass.
Cyber Security + Predictive Maintenance + Automated Operations.
The time has come for IoTOps to be equipped with dedicated solutions, which will provide them with full visibility and control over the devices they are accountable for.