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Customer Success Manager
USA
We are looking for an experienced Customer Success Manager who is driven, dedicated, and service-oriented to manage the customer journey, end to end.
In this role, you will own a portfolio of clients, and apply your technical management, analytical and interpersonal skills to guide our clients and maximize the value gained from using the SecuriThings Platform.
As part of the role you will have the opportunity to:
Oversee the success of a portfolio of assigned customers, ensuring consistent value delivery, driving adoption and growth, and managing the onboarding process with actionable implementation plans
Serve as the product expert and trusted advisor, training customers to use our platform effectively and guiding them to maximize its value
Build and manage successful deployment projects, ensuring timely resolution of customer issues and requests in collaboration with relevant teams
Establish and maintain strong customer relationships through high engagement, communication, and routine performance reviews
Manage customer renewals, ensuring customer satisfaction and value realization to drive retention and long-term partnership
Promote customer advocacy through references and case studies, while proactively communicating with internal teams to address and resolve customer challenges
Requirements
3+ years of experience in Technical Account Management/Support/Pre Sales /Client Success Manager positions with hands-on client-facing experience in a B2B SAAS companies
Ability to assess, diagnose and quickly resolve technical issues effectively with both technical and non-technical teams
Good familiarity with networks, networking concepts, and traffic (OSI model, etc.) - a must
Previous experience in managing enterprise customer-level relationships, including the senior level stakeholders - Advantage
Familiarity with Linux environments - Advantage
High level of interpersonal and communication skills, with the ability to work independently and collaboratively
Excellent verbal and written communication skills to interact with technical and business internal and external counterparts
East Coast, US- Must
