Customer Success Manager

USA | Customer Success

Requirements

• 3+ years of experience in Technical Account Management/Support/Pre Sales /Client Success Manager positions with hands-on client-facing experience in a B2B SAAS companies
• Ability to assess, diagnose and quickly resolve technical issues effectively with both technical and non-technical teams
• Good familiarity with networks, networking concepts, and traffic (OSI model, etc.) - a must
• Previous experience in managing enterprise customer-level relationships, including the senior level stakeholders - Advantage
• Familiarity with Linux environments - Advantage
• High level of interpersonal and communication skills, with the ability to work independently and collaboratively
• Excellent verbal and written communication skills to interact with technical and business internal and external counterparts
• East Coast, US- Must

As part of the role you will have the opportunity to:

• Oversee the success of a portfolio of assigned customers, ensuring consistent value delivery, driving adoption and growth, and managing the onboarding process with actionable implementation plans
• Serve as the product expert and trusted advisor, training customers to use our platform effectively and guiding them to maximize its value
• Build and manage successful deployment projects, ensuring timely resolution of customer issues and requests in collaboration with relevant teams
• Establish and maintain strong customer relationships through high engagement, communication, and routine performance reviews
• Manage customer renewals, ensuring customer satisfaction and value realization to drive retention and long-term partnership
• Promote customer advocacy through references and case studies, while proactively communicating with internal teams to address and resolve customer challenges