Technical Account Manager

Tel Aviv | Customer Success

Requirements

• 3 + years of experience in a Technical Account Management, Technical/Product Support Engineer, Pre-Sales, or Customer Success role with direct client-facing responsibilities - Must
• Proficient in troubleshooting and navigating Linux environments (shell, system logs, resource monitoring, Docker,); comfortable working at the OS and/or Container level to troubleshoot issues - Must
• Excellent verbal and written communication skills in English - Must
• Strong technical troubleshooting skills with the ability to work effectively with both technical and non-technical audiences
• Solid understanding of networking concepts and protocols (TCP/IP, DNS, firewalls, routing, switching, OSI model, traffic flows, etc.)
• Experience with writing and executing MySQL queries for troubleshooting or data analysis
• Familiarity with cybersecurity principles and best practices, including secure configurations, access controls, and understanding of security implications in troubleshooting scenarios
• Comfortable writing scripts to help automate processes
• Experience managing enterprise customer relationships, including engagement with senior-level stakeholders
• Relevant certifications (e.g., CCNA/CCNP, RHCSA/RHCSE, Linux+) – an advantage

As part of the role you will have the opportunity to:

• Proactively manage a portfolio of customers to deliver consistent value across the entire lifecycle, driving adoption and growth
• Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
• Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value SecuriThings Horizon platform
• Train customers to use products effectively
• Make sure all customer issues and requests are handled in a timely manner while working in collaboration with all relevant teams (Product, R&D, Sales and Marketing)
• Maintain high levels of customer engagement, including regular account reviews and performance planning
• Build strong relationships with stakeholders and drive customer advocacy through case studies, referrals, and references
• Actively communicate internally to address customer needs and challenges