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Technical Account Manager
Tel Aviv
We are looking for an experienced Technical Account Manager or Client Success Manager who is driven, dedicated, and service-oriented to manage the customer journey, end to end.
In this role, you will own a portfolio of clients, and apply your technical management, analytical and interpersonal skills to guide our clients and maximize the value gained from using the SecuriThings Platform.
As part of the role you will have the opportunity to:
Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth
Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from the SecuriThings Platform
Train customers to use products effectively
Make sure all customer issues and requests are handled in a timely manner while working in collaboration with all relevant teams (Product, R&D, Sales and Marketing)
Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
Drive customer advocacy in the form of references, referrals, and case studies
Proactively communicate with SecuriThings' internal teams to address any customer challenges
Requirements
2+ years of experience in Technical Account Management/Support/Pre Sales /Client Success Manager positions with hands-on client-facing experience
Ability to assess, diagnose and quickly resolve technical issues effectively with both technical and non-technical teams
Previous experience in managing enterprise customer level relationships, including the senior level stakeholders - Advantage
Good familiarity with networks, networking concepts, and traffic (OSI model, etc.) - a must
Familiarity with Linux environments - an advantage
Excellent verbal and written communication skills to interact with technical and business internal and external counterparts
Excellent verbal and written English - a must
