The need for a solution designed for IoT
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Connected devices are massively deployed enabling organizations
(tech companies, airports, casinos, cities, high education, etc.)
to enhance business and security operations. There are different
teams which are dealing with these devices, who may be responsible
for physical security devices (cameras, access control, intrusion
detection, etc.), building management (HVAC, Elevators, etc.) or
even more traditional IoT devices such as printers. In addition to
the teams above, there are also third-party system integrators
deploying devices and responsible for the initial setup.
While more and more of these devices are becoming-IP enabled and
massively deployed in the field, they have become a management
liability. And this trend is just growing.
This is not a matter of discovery – “IoT teams” can
mostly say which devices are out there, as they are accountable
for their deployment and ongoing management.
We have
reached a point in time that “IoT teams” (or in some cases, IT
teams) have no idea what is happening with these devices, once
deployed in the field – are they secure? Are their firmware
versions up-to-date? Are they within compliance of the
organizational policy? Are they even working as expected?
All the above make it very different from standard IT operations
in terms of the type of devices, the responsibility, the way they
are deployed, their physical accessibility, the eco-system
players, etc. However, the same IT tools are still being used for
IoT Operations.
IoTOps: A new era for IoT Operational teams
IoTOps encompasses all operational teams that are accountable for
the deployment of IoT devices, their availability and their cyber
security. These teams are responsible for monitoring the device
status, directing technicians, defining and implementing
organizational policies, resolving operational issues, overseeing
upgrades, and more.
We can categorize the capabilities required for IoTOps
in 3 buckets:
Cyber security
Predictive maintenance
Automated operations
