Four Things We Learned at Convergint InSight Digital Summit
Last month we had the privilege of exhibiting at Convergint InSight Digital Summit 2020, Convergint Technologies’ private event for end-customers and partners. Convergint, the leading physical security-focused system integrator, established a partnership with SecuriThings earlier this year to simplify customers’ operations and secure their devices.
With the cancellation of physical events this year, the InSight summit represented a unique opportunity to meet a large community of physical security managers.
True to its name, this event gave our team the opportunity to talk to and gain valuable insight from dozens of end-customers in one-on-one meetings.
Insights from InSight 2020
Without naming names, we’d like to share four key takeaways from our private meetings at the event.
- Organizations are working on reducing their on-site presence
Now, more than ever, physical security managers are looking for tools to perform tasks remotely. Whether trying to manage multiple sites or simply working from home, remote maintenance capabilities are crucial for improving device availability and operational efficiency.
A good example is the ability to resolve a wide range of operational issues with a device restart. Performing this task remotely can significantly shorten time to resolution and free up operational teams to focus on other important tasks.
- Device uptime is more critical than ever
Due to limited onsite presence, organizations are facing increased cyber security exposure and operational issues. Device availability affects both the organization’s operations and security posture. Therefore, operational teams are seeking tools to remotely monitor device availability – sometimes across multiple sites.
- There is more IT scrutiny than ever
2020 will certainly be remembered as the year of “Cyber Pandemic”. It’s no secret that IoT devices are often deployed with default passwords and vulnerable firmware versions, and IT teams are becoming more involved to prevent cyber-threats and data breaches. Accordingly, operational teams are looking for tools to overcome the lack of visibility into connected devices as well as the absence of well-defined IoT compliance standardization.
From an operational perspective, IoT devices are prone to failures, which lead to unavailable devices, disconnections and data loss that could seriously disrupt daily activities. Visibility into device status is crucial for addressing maintenance issues in a timely manner.
- It’s becoming a game of operational efficiency and cost savings
In today’s business climate, customers seek ways to become more efficient and reduce operational costs. The time, expense and resources required to maintain and upgrade devices manually are excessive for IoT teams with limited personnel. Automation of maintenance tasks is the key to driving substantial cost savings – and this need is accentuated at scale.
Throughout 2020, we listened to the market and our customers and enriched Horizon with automation and remote operations capabilities to address the challenges mentioned above. Contact us to learn more.