How Saia Took Control of 11,000 Physical Security Devices Across 213 Locations

Saia, one of North America’s leading freight carriers, knew their physical security infrastructure was critical to cargo protection, employee safety, and regulatory compliance. What they didn’t have was the visibility, control, and operational efficiency to manage it at scale.

Saia’s security team was dealing with challenges that will feel recognizable to anyone managing physical security at enterprise scale:

• No reliable picture of device health. Knowing which devices were down, where, and why wasn’t always possible, and waiting to find out created real operational risk.
• Spreadsheet-based tracking across 11,000 devices. Validating that data was a manual, time-consuming process with no guarantee of accuracy.
• Firmware and updates falling through the cracks. A scheduled approach to upgrades existed, but consistency and full device inclusion were ongoing problems made worse by different device cycles running out of sync.
• IT tools that weren’t built for the job. Like many organizations, Saia turned to existing IT tools to fill the gap. They didn’t deliver.
• No clear answer on vulnerabilities. With a layered security environment spanning dozens of device types and 200+ locations, identifying and acting on vulnerabilities wasn’t a straightforward task.

Fast forward to today, and the Saia team can see their entire network of 11,000 devices from a single dashboard; downed devices, vulnerabilities, firmware status, and whether an issue needs a truck roll or a remote restart.

Password rotation and firmware updates now happen automatically and on time. And Saia has reached approximately 90% compliance for passwords and firmware across their fleet.

If you’re managing physical security infrastructure at scale, this case study is worth 10 minutes of your time.